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FAQ
IF YOU HAVE A QUESTION,
YOU MAY FIND THE ANSWER
HERE!
Monday – Friday 9:00am to
5:00pm
Email:
support@thepcsurgeon.com
General Office Phone Number:
Main
(845) 496-7870
Ben
(917) 842-8955
Joey
(845) 784-7118
For more contact
information, please
click here for our Contact
Us page!
Our email and general
office phone numbers are
useful for the following
items, and many others:
• specific questions
• status of service requests
• changes to requests
already submitted
To make a service
request, or to request a
quote for a service or
product, please submit an
online Request Form or email
us.
Click here for our Request
Form!
1. What is The Pc
Surgeon's Mission
Statement?
Our mission is to serve our
customers using the latest
technology and the finest
quality of personal service.
2. What services do you
provide?
- remote computer
support
- spyware, adware, and
virus removal
- computer networking
- computer repair
- PC help
- servers
- data recovery
- hardware
- software
- hard drive
- network cabling and
wiring
- modem and DSL
installation
- custom e-mail set-up
- website design and
hosting
3. Does The PC Surgeon
serve residential or
business companies?
We serve both!
4. Which is the best
way to make a service
request?
The best and fastest way is
to fill out and submit the
online Service Request Form.
We will receive your
request, review it, and get
back to you. Service
requests received before
4:00 p.m., will get a
response before the end of
that same day. However,
service requests received
after 4:00pm or on the
weekend, will be responded
to on the next business day.
In the case of an emergency,
and you need after hour or
weekend emergency service,
please call us directly.
Please
click here for our Service
Request Form!
5. Is The PC Surgeon
available after business
hours and on the weekends?
Yes, we are available Monday
through Friday, 9 p.m. to 5
p.m., and weekends for
emergency services at the
after-hours labor rates.
Click here for our Contact
Us Page!
6. Can some problems be
fixed without needing to
dispatch a technician to my
location?
Depending on the type of
help you need, there are a
couple of different ways we
may be able to help you:
- Over the phone (we
will walk you through
the steps)
- By email
-
By remote access
7. How can I find out
the status of my service
request?
Email us anytime or call
during business hours.
8. How can I cancel
or reschedule an
appointment?
Please call us at our
office phone number and we
will help you.
9. Does The PC
Surgeon offer a warranty on
services provided?
Yes, we do! Generally, our
warranties are about 90 days
from the time of service.
However, The PC Surgeon is
not liable for any damage
resulting from normal
operation of repaired
equipment, Viruses, Adware,
or from any breach
(expressed or implied) in
the warranty. In addition,
warranties will vary
depending on the
manufacturer's warranty. |
